How We Work

From first conversation to live software and beyond — five clear stages, two-week release sprints, and you see working software the whole way.

  1. Discover
  2. Scope
  3. Build
  4. Launch
  5. Support

Discover

We unpack the business outcome you're after — not just a feature list — then map the constraints and sketch a few ways to get there.

  • One-page Discovery Summary
  • Two to three solution options
  • A decision to proceed (or not)

Discovery Summary

  • Option A: Extend current system
  • Option B: Custom build · recommended
  • Option C: Off-the-shelf SaaS

Scope

We turn the chosen direction into a complete delivery plan — user stories, architecture, integrations and a sprint breakdown — so the build has no surprises.

  • Full technical specification
  • Wireframes & prototypes
  • Firm quote + milestone plan
  • Risk register

Build

We ship every two weeks to a staging environment you can use yourself, with a live demo each Friday — progress is something you watch, not wait for.

  • Working build on staging
  • Sprint review notes
  • Next sprint for approval
  • Written change requests

Launch

A two-phase go-live: your team runs real workflows in UAT, then we cut over to production mid-week and monitor closely for the first 48 hours.

  • Complete codebase, you own it
  • Cloud handover in your name
  • Operations runbook + docs
  • 3 months support included

Support

One portal for everything after launch — uptime and performance monitoring, web analytics and SEO health, security and vulnerability management, updates, support tickets and feature requests — all in one place, run by the same team that built it.

  • Performance & uptime monitoring
  • Web analytics & SEO health
  • Security & vulnerability management
  • Framework & dependency updates
  • Support tickets & SLAs
  • Feature requests & roadmap

99.9% uptime

4.8k visitors

3 open tickets

How We Ship Every Sprint

Every sprint runs the same disciplined pipeline — from a tagged release to live monitoring.

  1. Tagged releases Versioned & shipped through CI
  2. Staging you can use Production-like, accessible to you
  3. Friday demo Live walkthrough every week
  4. Automated QC Playwright e2e + visual regression
  5. Monitored cutover Mid-week go-live, watched 48h
  6. DevOps monitoring Uptime, errors & alerting

Ready to Get Started?

Most projects start with a 30-minute discovery call. Book a time that works for you, or send through your brief and we'll come back within one business day.

Why We Plan Before We Build

The single biggest source of disputes in software projects is "the spec changed". A short, dedicated scoping phase prevents it: by the end, both sides know what is being built, what is not, how long it takes, and who is responsible for what. About 90% of our clients choose to scope first.

What You Can Expect from Us

  • Same team start to finish: The lead developer who scopes your project builds and supports it. No bait-and-switch.
  • Code you own: Repository, infrastructure accounts, and third-party services all in your name from day one.
  • No vendor lock-in: Open-source tooling, standard cloud services. Any competent agency can take over.
  • Perth-based: Fremantle office. Face-to-face meetings, your timezone. No offshore subcontracting.

Frequently Asked Questions

  1. Do you require a fixed-price scoping phase before quoting a build?
    For projects over about $30K, yes — we'll always recommend it and almost always require it.

  2. What if we already have a specification?
    Send it through. We'll review it at no charge and tell you whether it's complete enough to fixed-price from directly.

  3. Can we engage you through the WA Government CUAICTS2021 panel?
    Yes. We're an approved supplier on the panel (Contractor #225) for Software Development, Application Maintenance, and Cyber Security categories.

  4. Who owns the code and the infrastructure at the end?
    You do. Repository ownership transfers to your GitHub/GitLab organisation at launch.

  5. What happens if the project goes over the fixed price?
    On a properly-scoped project, that's rare — but if a genuine new requirement emerges during build, we use a written change-request process.

  6. Can we replace you with another developer mid-project or after launch?
    Yes, and we've handed over to other agencies cleanly several times.

  7. How do you handle confidential or sensitive data?
    We sign NDAs before the Discovery stage and work under the Australian Privacy Principles.

  8. How quickly can you start?
    For Discovery: usually within 1–2 weeks of first contact.